JOB TITLE: OPERATIONS ASSISTANT / MANAGER
REPORTING TO: CEO
DATE OF ISSUE: July *
THE ROLE
Teac Tom (The Thomas Hayes Trust CLG) is a community-based mental
health charity that provides support to those struggling with their
mental health. We provide suicide intervention services and support
for those who are contemplating or bereaved by suicide. We also
provide play therapy, group therapy, and family support services in a
safe, caring, and professional setting.
Founder and CEO Angela Hayes set up Teac Tom in response to the tragic
death of her own son Thomas in *, on the
anniversary of his dad’s death. Angela saw a need in the community
for accessible and affordable support for those who were in crisis or
struggling with their mental health. Teac Tom has been operating in
Kilkenny city since *.
Teac Tom is currently recruiting an Operations assistant/Manager who
will be deployed to manage the establishment and operationalising. We
are seeking a creative, dynamic and diverse person to lead on this.
The Operations assistant/Manager will initially have overall
responsibility for the, coordination and delivery of the Teac Tom
support service, focusing on ensuring the provision of a high-quality
service and leading, supporting and supervising our staff to work to
their fullest potential. This role will involve mentoring and
supporting colleagues with an aim of collaboratively embedding the
values of Teac Tom. The Manager will also lead the team in mapping out
successful fundraising and awareness campaigns while fostering strong
collaborative relationships within Teac Tom and our partners.
OUR VALUES, OUR WORK, OUR PEOPLE
OUR VISION
Encourage the building of community resilience in the fight against
suicide, to decrease incidents of suicide in Kilkenny, Laois and its
environs.
OUR MISSION
The aim of the Thomas Hayes Trust is to provide support to individuals
and families/friends who are affected by loss, through suicide, or
those considering suicide and to contribute to the prevention of
suicide in the community.
The THT will undertake this objective through the provision of free
counselling, education, a drop in support service in the Teac Tom
Centre, and a public awareness campaign and to promote positive mental
health.
The trust uses in an interagency approach and will collaborate with
those who are concerned with mental health awareness and suicide
prevention in Kilkenny, Laois and its environs.
The Teac Tom Model is built on:
* Respect - Accept each person as equal, and unique.
* Integrity - Be transparent in all the charity’s actions ensuring
Trust is of upmost importance.
* Quality – Deliver beneficial services which are provided by
appropriate people, based on international best practice and in line
with national and local strategies in a safe and nurturing
environment.
Strong human relationships form the basis for the Teac Tom Model.
These relationships are established on how we understand and respect
those we work with and how we respond so that we positively impact
people’s lives.
Our Team - is supported by regular support and supervision
* CEO
* Clinical Manager
* Office manager
DUTIES AND RESPONSIBILITIES
LEADERSHIP AND MANAGEMENT
* To lead the Teac Tom Team and to build capacity within the team
* To participate in the recruitment and induction of staff and
volunteers as appropriate
* To manage and provide support and supervision to the staff and
volunteers of the service
* To model leadership behaviours and embed a positive values led
culture
SERVICE MANAGEMENT
* To ensure the day-to-day operations of the service run smoothly
and in accordance with the policies and procedures of Teac Tom
* To carry out administrative and financial procedures in accordance
with organisation policies
* To ensure that administration and recording systems are developed
and in place and appropriately operated
* To oversee the use the database systems in place
* To ensure that all incidents, emergencies, events and handovers
are recorded using the recording systems in place
* To work in line with QUADS (National Quality Standards Framework
for Alcohol & Drugs)
* To process and deal with complaints in line with policy and
procedure
* To provide regular reports on performance and other issues, as
required
CLIENT SERVICES
* To ensure a safe, welcoming and friendly environment is
established and maintained in the operation of the service
* To ensure that assessments are carried out in a professional,
sensitive and appropriate manner with the S&R
* To be proactive in addressing difficult or problematic situations
as they arise in a sensitive and direct manner within the frame work
of the organisational policies and procedures
* To ensure that appropriate and effective procedures are in place
for communication and consultation with clients including supporting
the organisations policy of encouraging client involvement in a wide
variety of ways.
INTERAGENCY
* To work effectively and in collaboration with local agencies
* To communicate effectively and respectfully with colleagues and
clients
* To develop and maintain positive and mutually beneficial
relationships with relevant external agencies
* To contribute to the fostering of positive relations with the
local community
* To report on work and activities to funders as appropriate
HEALTH AND SAFETY
* To ensure that health and safety standards are maintained and
adhere to Teac Tom Safety Statement and related policies and
procedures at all times
* To ensure that domestic, health, and hygiene standards in Teac Tom
premises are safe and maintained to the highest standards.
* To contribute to the development and operating of Health and
Safety procedures and practices across the Teac Tom premsises,
including office spaces and therapy rooms.
GENERAL
* To work positively and effectively as a member of a team and the
wider Organisation
* To attend and contribute to meetings as required
* To participate in regular supervision and annual appraisal and
assist in job-related training needs
* To continue to learn and develop professionally through
participating in training and workshops
* To ensure adherence within the service at all times to the Teac
Tom Child Protection and Welfare Policy & Procedure and the Children
First Guidelines
* To ensure that confidentiality is maintained in accordance with
the Teac Tom Data Protection Policies and Procedures and agreed
information sharing protocols
* To adhere to all of Teac Tom’s policies and procedures
* To carry out any other reasonable duties as requested
This job description will be subject to review to take account of any
changes necessary in response to changing needs and development of the
services over time.
KEY TERMS AND CONDITIONS
FREQUENCY OF WORK: * hours per week
CONTRACT PERIOD: 1 year, fixed term
SALARY/PAY-SCALE: € *, *
- € *, *
METHOD OF PAY: Monthly by credit transfer
ANNUAL LEAVE: * days per annum pro rata
PERSON SPECIFICATION
THE IDEAL CANDIDATE WILL HAVE:
* A minimum of two years’ experience of working in a management
role in a comparable area of work (Mental health services, homeless
services, community services, addiction services etc.)
AND
* A minimum of three years’ experience of working with vulnerable
communities
AND
* A recognised third level qualification (minimum level 8) in Social
Care or equivalent
* A minimum of two years’ specific experience of working with
people experiencing social disadvantage
* A commitment to the Vision, Mission and Values of Teac Tom and to
the achievement of the Organisation’s strategic goals
CORE COMPETENCIES:
* An ability to develop and promote a culture of understanding,
ownership and delivery of the Organisation’s vision
* A commitment to collaborating with other agencies and services in
the delivery of this organisational vision
* An ability to build, maintain and positive effective relationships
and networks
* An ability to take responsibility for service delivery and
outcomes
* A commitment to encouraging and promoting a healthy working
environment which fosters trust, respect and hard work
* Innovation in identifying new ways of work with, liaise with and
engage with clients
* An ability to solve complex problems, creating effective and
innovative solutions
* Professionalism and role modelling positive professional
behaviours
* Promotion of a culture of high level trust and integrity
* Encouragement of staff to identify strengths and focus on
progress, despite the challenges they face
* An ability to remain calm and composed within a demanding and
stressful environment and situations, focusing on tasks and goals and
role modelling effective management of challenging situations to staff
* An ability to model the highest standards of professional practice
and encourage others to strive for the same
Applicants must be prepared to complete a Garda Vetting application
Form after the interview has been completed.
PLEASE EMAIL CV TO THETHOMASHAYESTRUST
Closing date for receipt of applications is *s
July *
Interview will be held at the end of August **Apply on the
website**
This is a fixed term full time position on an annual rolling
contract basis with a probationary period of 6 months.
N.B. The continuity of the contract is subject to receipt of
annual funding allocation. In the event that there is a difficulty
securing funding The Thomas Hayes Trust CLG reserves the right to
alter/terminate your contract earlier than the expected date.
THT is an Equal Opportunities Employer
We need : English (Good)
Type: Permanent
Payment:
Category: Health
